Emergency Plumber Doubles Weekend Close Rate & Saves 20 Hours/Week with 'Photo-to-Quote' AI
An emergency response plumbing business was losing thousands in potential jobs every weekend. Technicians were great at fixing leaks but terrible at paperwork. They'd scribble prices on napkins or promise to 'send a quote later,' which often meant Monday morning. By then, the homeowner had already hired someone else. The office manager was spending half her day deciphering technician handwriting and chasing down part numbers. They needed a way to get professional estimates in front of the customer while the plumber was still standing in the kitchen.
The Challenge
- The 'Monday Morning Pile-up': Quotes from the weekend weren't sent until Monday, causing a 40% drop in close rates
- Technicians hated paperwork, leading to 'Napkin Quotes' that looked unprofessional and legally shaky
- Inconsistent pricing: Different techs quoted wildly different prices for the exact same water heater replacement
- Zero follow-up on declined estimates: Once a customer said 'I'll think about it,' they were lost forever in the void
- Office manager wasted 20+ hours/week manually re-typing quotes from text messages and photos
The HomeOps Solution
AI 'Photo-to-Quote' Pipeline
- Technicians simply snap a photo of the problem and dictate a voice note (e.g., 'Replacing 50gal water heater, standard access')
- AI analyzes the photo and voice data to generate a detailed, itemized PDF estimate with 'Good/Better/Best' options
- The estimate is texted to the homeowner's phone for approval within 5 minutes—while the tech is still on-site
- Standardized Pricebook Integration: Ensures every quote uses approved flat-rate pricing, eliminating guesswork
- Automated 'Renegade' Follow-up: If a quote isn't approved in 24 hours, the system sends a courteous follow-up text and email sequence
Real Business Impact
Tangible results within 60 days of implementation
increase in weekend job closing rate (Same-day quotes vs. Monday quotes)
admin time saved per week by eliminating manual quote typing
increase in average ticket size using 'Good/Better/Best' option presentation
5m average time from 'Tech arrival' to 'Quote in customer hand'
pricing consistency across the entire fleet
monthly revenue lift from recovered lost leads
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