Phone Training vs. Phone Assisting: The Live Coach

How long does it take to train a new Customer Service Rep (CSR)? 3 months? 6 months?

And even then, under pressure, they forget the script. They forget to ask for the membership. They forget to book the "second opinion."

The "Post-Game" Problem

Most call recording software (ServiceTitan Phones Pro, CallRail) gives you "Post-Game" analysis. "Hey, you missed an opportunity on that call yesterday."

That’s useful, but the money is already gone.

The "In-Game" Solution

Real-Time AI Coaching changes the game. It listens while the call is happening.

The Scenario: Customer: "Yeah, the other company quoted me $4,000." CSR: (Freezes) AI Screen Pop: "Objection Detected: Price Shopping. Suggested Script: 'I understand. Are you looking for the cheapest price, or the best warranty? Because our quote includes...'"

The Upsell: CSR: (About to hang up) AI Screen Pop: "Alert: You haven't mentioned the Club Membership. Pitch: 'By the way, you can save 15% on this visit if you join our...'"

Instant Competence

You don't need rockstars. You need a system that makes average reps perform like rockstars.

Reduce ramp time. Increase booking rate. Coach in real-time.

See what Live Assist can do for your office.